Frequently Asked Questions

Everything you need to know about shopping at REWIND Yo-Yo Store.

How long does shipping take for my order?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please note that used strings or yo-yos with signs of play cannot be returned for hygiene and quality reasons.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times are calculated at checkout based on the destination and weight of your package.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your yo-yos suitable for beginners?

Absolutely! We have a dedicated 'Beginner' section featuring responsive yo-yos that return to the hand with a simple tug, making them perfect for those just starting their journey.

How can I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.